REFUND AND EXCHANGE POLICY
Mazzarese Jewelry will gladly accept returns or exchanges within 14 days of the purchase with the following exceptions:
Merchandise which has been special ordered,
Promotional or Final Sale items,
Custom jewelry,
Merchandise which has been worn or altered (sized watches & jewelry, engraved merchandise, signs of wear, etc.)
If you wish to make an exchange, one of our customer service representatives will be happy to walk you through the exchange process and new item availability; please send us an email to sales@mazzarese.com or call us at 913.491.4111.
All returned or exchanged items must be sent back to us in the same unworn, unaltered condition in which they were shipped, and accompanied by all original paperwork, boxes, tags, and paperwork in order to be eligible for a refund, store credit, or exchange. If the return package is missing any of this, you may incur a restocking fee.
Any jewelry or watch that shows wear or damage, or has been sized by a jeweler is not eligible for a refund or exchange.
See our full Return and Exchange Policy