Mazzarese Jewelry

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Shipping, Returns & Exchange Policy

SHIPPING POLICY

Mazzarese Jewelry is proud to offer FREE UPS Ground Shipping* on all orders up to $750 (before tax, if applicable).  Orders above $750 will be shipped UPS 2nd Day Air. All orders will be shipped with the appropriate insurance and must be signed by an adult at delivery. For security reasons, all shipments

We understand jewelry is often purchased as a surprise, and we are happy to ship to a different address than the billing address associated with your credit card. However, to do so, you must have your alternate shipping address(es) on file with your credit card company so we can verify your order is a purchase authorized by you. To add an address with your credit card company, call the number on the back of your card.

Shipping arrival dates will be set for Tuesday through Friday, and in-stock items will ship within 1-2 business days.  Contact us if you require a Saturday delivery, as an additional charge will apply. In the event of a return or exchange, a shipping charge will be deducted from your credit which varies based on the value of your order.

*Orders up to $750 2nd Day Air $35 Upgrade to Next Day Air $45
Orders between $751 - $2,000  2nd Day Air $45  Upgrade to Next Day Air $65
 Orders between  $2,001 - $10,000  2nd Day Air $65 

Upgrade to Next Day Air $85

 

International Shipping

Mazzarese Jewelry does not ship internationally at this time.

 


RETURN PERIOD AND ELIGIBLE ITEMS

We offer a 14-day return policy on eligible* items purchased in store or from mazzarese.com for either a refund or store credit. Returns/exchanges are subject to a restocking fee. Refunds will be returned in the original form of payment. Items purchased in cash will be refunded by check, and items purchased via wire transfer will be refunded by check within 30 days of receiving the returned merchandise.

Items purchased for holidays between late November and December enjoy an extended return period through January 20th. All other aspects of the return policy apply.

*Eligible products must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging which includes boxes and certificates. Products must not have modifications like ring sizing or engraving. For watches, this means the watch, strap, or bracelet must show no signs of being worn. Links taken out of the watch bracelet must be returned to receive full credit.

Exceptions / Non-Returnable Items

Certain items cannot be returned or exchanged including sale merchandise, special orders, and custom items. Items received as a gift are only eligible for exchange or store credit.

Exchanges

If you wish to make an exchange, one of our associates will be happy to walk you through the process and new item availability. Please send us an email at sales@mazzarese.com or call us at 913.491.4111. Items for exchange must meet the eligibility requirements for refunds.

Easy Return Process

The return and exchange period begins on the date the item arrives at your destination or purchased in store. To begin a return from items purchased on mazzarese.com, email sales@mazzarese.com or call us at 913.491.4111 to request your RA# (Return Authorization Number). Once your item has been received it will be thoroughly inspected which may take 1-3 business days. Upon passing inspection, we’ll send you a return shipping label, as well as instructions on how to package your item. Your return will be processed and a refund issued within 10 business days. Refunds will be made by the original method of payment, excluding cash purchases, which will be refunded by check.

Package your item(s), with all the original components, securely and in proper packaging.

Items returned for a refund without a RA# will not be accepted.

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